Support Policy

we are committed to providing excellent customer support to ensure your satisfaction. Our support policy outlines the guidelines and procedures we follow to address your inquiries, concerns, and requests effectively.

1. Contact Channels:
   
   

   • Email: help@clothlelo.com
   • Phone: 9022633755
   • Live Chat: Available on our website during business hours
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2. Support Hours: Our support team is available to assist you during the following hours:
   
   

   • Monday to Friday: 9:00 AM to 6:00 PM (EST)
   • Weekends and holidays: Limited support available
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3. Response Time: We strive to respond to all customer inquiries within 24 hours during business days. However, please note that response times may be longer during peak periods or holidays.

   
   

4. Types of Support:
   
   

   Our support team can assist you with the following:

   
   

   ✓Product information and recommendations
   ✓Order status and tracking
   ✓Returns, exchanges, and refunds
   ✓Sizing and fit guidance
   ✓Payment and billing inquiries✓Technical issues with the website or account access
   
   
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5. Returns and Refunds: If you are not completely satisfied with your purchase, we have a hassle-free return and refund policy. Please refer to our Returns and Refunds page on our website for detailed instructions and eligibility criteria.

   
   

6. Privacy and Data Protection: We respect your privacy and handle your personal information securely. Please review our Privacy Policy on our website to understand how we collect, use, and protect your data.

   
   

7. Feedback and Complaints: We appreciate your feedback, and we are continuously looking for ways to improve our services. If you have any complaints or suggestions, please contact our support team, and we will address them promptly.

Please note that our support policy may be subject to change, and any updates will be communicated on our website. We appreciate your understanding and cooperation.

Thank you for choosing our clothing website. We are here to make your shopping experience enjoyable and hassle-free.